SHIPPING & RETURNS
Shipping costs within the Netherlands:
- € 3.95 per shipment up to € 60.
There are no shipping costs for orders from € 60.
Shipping costs abroad:
- € 7.50 for shipments to Belgium.
- € 9.00 for shipments to Germany and Luxembourg.
- € 12.50 for shipments to Belgium, Germany, Luxembourg, France,
- € 12.50 for shipments to Great Britain, Italy, Austria, Spain, Denmark, Sweden.
- € 18.50 for shipments to other European countries.
- € 24.00 for shipping to all non-European countries.
Orders which have been paid are shipped as soon as possible and in most cases the same working day . Orders that arrive during the afternoon and in the evening will be shipped the next working day . In principle, Q naturals delivers your order within 2 working days within the Netherlands . Delivery to other European countries will take at least several working days . The exact duration depends on the country of destination. If a product is not in stock, you will be notified about the expected delivery time.
Q naturals does everything it can to provide you with a perfect product. If you do not wish to purchase a product for any reason whatsoever, you have the right to return the product to Q naturals within 7 working days after delivery and to dissolve the agreement. Returns are only accepted in this case if the packaging of the product is undamaged. At the latest within thirty days after the dissolution , Q naturals will refund the amount of the article to your account. The direct costs of returning are for your account. We ask you to notify Q naturals in advance by e-mail.
Any defects found must be reported in writing to Q naturals within 7 working days after discovery. If it is shown that the products do not comply with the agreement, Q naturals has the choice to replace the products in question by returning them with new products or to refund the invoice price plus paid shipping costs. All this will take place in consultation with the manufacturer. For each item it must be examined whether you can make a claim under the warranty. Q naturals will contact the supplier and then work with you to find a suitable solution.
Het Q naturals team