Shipping and Returning

 

International Shipping:

€ 7,50 for shipping to Belgium.
€ 9,00 for shipping Germany and Luxembourg.
€ 12,50 for shipping to Spain, France, Italy, UK,  Austria, Denmark, Sweden.
€ 18,50 for shipping to other European countries.
€ 24,00 for shipping to all non-European countries.

Shipping costs within the Netherlands:

€3,95 euro per shipment up to € 60.
Free shipping for orders over € 60.

Q naturals ships your order as soon as possible and in most cases the same day that we receive your order, provided it is paid for. Order that are received in the late afternoon and evening will be shipped the next day. Within the Netherlands the delivery takes, in principle, place within 2 working days. Shipment to European countries will take minimal several working days. The exact timing depends on the country of destination. If a product is out of stock, Q naturals informs you about the expected delivery time.

Returning

Q naturals is committed to delivering you a perfect product. If you do not wish to take a product, for whatever reason, you have the right to return the product within seven working days after the delivery to Q naturals and to dissolve the contract. Returns are only accepted in case the packaging of the product is undamaged. No later than thirty days after the dissolution will Q naturals return the paid amount of the item to your account. The direct cost of returning these items will be for your account. We ask that you send an e-mail notification to Q naturals prior to the return. Any defects must be reported within seven working days after the discovery in writing to Q naturals. If there is evidence that the products do not comply with the agreement, Q naturals has the choice to replace them with new products (following return of the products) or pay the invoice price plus shipping costs. All of this in consultation with the manufacturer. Each case should be reviewed whether you are entitled to a warranty claim. Q naturals will contact the supplier and then work with you to find an appropriate solution.